Shipping & Returns
Last updated: July 22, 2026
1. Retail Shipping
For retail purchases completed through our partner channels and salons, shipping timelines typically range from 2 to 5 business days depending on region. Details on shipping carriers, tracking, and localized delivery are managed directly by each fulfillment partner.
2. Wholesale and Bulk Logistics
Wholesale supply orders and contract manufacturing projects are shipped in coordinate batches from our main production warehouse. Delivery schedules, freight options, customs clearance, and FOB policies are negotiated and detailed directly in individual wholesale contracts.
3. Returns & Exchange Policy
We stand behind the absolute quality of our cosmetic formulations. If you receive defective packaging, or if a retail product fails to meet standards, unopened items can be returned within 14 days for a replacement or store credit. Pre-ordered bulk OEM formulas are subject to batch quality audits prior to dispatch and return terms are governed by standard QA agreements.
4. Shipping Fragile Glass & Serums
Premium glass droppers and serums are boxed in high-density padding. If any glass breaks during shipping transit, please document the damage with photographs and notify our logistics desk within 48 hours for immediate replacement processing.